Hello everyone,
I need your help. For the past couple of months, windows hello - face is broken for me. I can’t set it up. The setup process crashes, sometimes it says my camera is not available. My camera works fine though. I have sent to the feedback but I get no response. Any ideas? Thanks!
Maybe a stupid suggestion but have you tried Windows repair? You can run the System file checker with ‘sfc /scannow’ in cmd or try ‘dism /online /cleanup-image /restorehealth’
You may have tried this already, but Microsoft does have a specific troubleshooter for Windows Hello via the Get Help app and at https://support.microsoft.com/en-us/windows/troubleshoot-problems-with-windows-hello-bf68539e-e95e-48b6-a6cb-455649db3887. Though if all else fails, you could also try uninstalling and then re-installing the “Facial Recognition (Windows Hello)” feature via Settings > Optional Features and see if that helps any or not.
