After my last printer broke, I am considering getting this one for it’s high precision, vibration stabilisation, and other good features, but wanted to check your experience with it before going ahead.
Just in case, check the PSU Voltage. Check the plugs on the Y axis motor. Worst case, you might need to redownload the CFG file for your printer. Try that. Write again if none of that works.
Thanks for outlining the steps, but I’m not sure what each thing you recommended entails. Are you able to explain it in more detail please?
So, the PSU voltage switch is for setting input voltage. You might be running it on 110V instead of 230V, though unlikely but it doesn’t hurt to check.
Checking the y motor and endstop wiring I recommended because I had a similar problem on my x-axis when my motor wire and endstop wire came loose, where the motor was jittering and buzzing, but not moving.
The .cfg file is the configuration file for Klipper firmware, which is taylored for your printer. Since you said that your firmware issues got fixed I don’t think that’s it, but if nothing else, redownload and reinstall the .cfg file and if that does not help, reinstall klipper as a last resort. Do so only if nothing else helps.
If you need more help, I could help you through video chat. Just DM me.