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44 points

When I started in support 15 years ago my boss said: “First you solve the person, then you solve the problem”.

He was a good dude.

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26 points

What would you recommend for solving people? Does a household base like NaOH suffice?

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15 points

Solving, not dissolving.

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5 points

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15 points

Customers typically stop complaining once in aqueous form.

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