I like self checkout as an option, almost everywhere.
I DON’T like REQUIRED self checkout.
I will put one other mistake in there, is self checkouts with too many prompts. I avoid using self checkout at a few stores because the minimum number of prompts is higher than 3.
Good: scanning starts the process, select done AT MOST asks for how many bags, then payment type, swipe and pay (optional email receipt on pin pad).
Bad: Cant’ start till you tap start, asks for member ship card up front, asks if you want to donate, scan, asks if you want to use your rewards, asks for number of bags, also would you like an email receipt?
You missed incessant “place your item in the bagging area” and failing/requiring “assistance” if you scan too fast.
One cool thing I’ve found is that you can scan your card on the reader at any time.
I walk up to the machine, scan my first item, tap my card, then do the rest of my scanning. When I hit “done”/“pay” it just processes the card and prints a receipt
My favorite kind is where you just get a scanner when you walk into the store. Scan stuff when you put it in your bag, scan the scanner at the end, pay and leave. No futzing about moving stuff from cart to bags or anything like that, and it’s way more convenient to use my own bags because I’m loading them as I go, instead of being rushed at the very end.
Last time I was at a Target with only self checkout I went to customer service and had them scan me out.
I stopped shopping at a local grocery store because the damn self checkout made you scan everything and place it on the stupid scale. I couldn’t put my own personal bag there as it would upset the whole system. It ended up wasting more of my time. If they want self checkout to be used more they need to understand someone isn’t stealing and paying at the same time. Sure something might get missed on accident, but I’m not scanning $100 in groceries to steal some arbitrary amount.
Also, Home Depot took self checkout to the extreme and it sucks ass for it.
No no no, people definitely steal and pay at the same time. I was guilty of doing so when i was younger and more stupid. Older self checkout were so easy to scam by tag swapping or only scanning some of my items and not others.
This is so key. If they don’t have enough regular lanes (which at times is just 1), the old/slow/large/complex orders are much more likely to go through self-checkout. Now they’re annoyed that they “have” to use the machines, and so is everybody behind them that has to wait for them. Congratulations: you’ve managed to piss off literally everyone!
Same. I’m purchasing 2 small things and there’s a line with the creepy incel cashier? Yep self checkout FTW. I have an entire cart full of stuff and the store doesn’t even have a cashier? FML.
Ya, having a lot of items, or odd items like vegetables or bulk items at a grocery store that need to have a code entered or need to be weighed suck at self checkout.
I would also say large items, but home depot and costco provide wireless scanners which work very well. Can just roll your cart up grab the scanner scan and go without taking stuff off.
That and age-gated items like alcohol and [some] medicines. If the one human managing the self-checkout horde is busy, you’re just left waiting.
I actually really dislike it. I hate how it takes away lots of jobs from people. For example, there used to be a lot of retarded people who did bagging. That was an awesome way to get them into the workforce.
I understand some people don’t like social interaction and like self check out, but they should suck it up.
