Right, but your service provider has nothing to do with that difference. The fact that the entity you’re contacting on the other end of the connection is providing a degraded experience isn’t an internet service delivery problem.
Your internet service, which is what net neutrality is concerned with, is distinct from services on the internet. In the same way that your phone service has nothing to do with the quality of service you get from HP’s telephone support line.
The web is based on open standards; that’s what made it universally accessible. How does limiting access based on how you access the web benefit anyone?
Nobody is defending the practice, they’re just differentiating it from what we’ve previously referred to as “net neutrality,” which is 100% entirely about how ISPs process internet traffic, and not about the services being used within that traffic.
Unless I missed the memo, and “net neutrality” means something different now.
