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The difference is that Valve is privately owned. They don’t have to please a board of shareholders who want to see the platform milked for the slightest increase in profit margins.
Bingo. Enshittification is mostly confined to companies that have gone public or whose sole aspiration is to do so quickly.
It shifts responsibility from satisfying customers/users to satisfying shareholders (who are never satisfied).
You can build the perfect product and ride a gravy train as a private company in relative perpetuity. As a corporation, you’re just going to strive for perpetually increasing profits on a quarterly basis with no real care or focus past that
For that you need passionate people who are wealthy and not primarily driven to acquire more wealth. That seems to be very rare in large scale businesses.
It isn’t wealth that breaks or makes it. The system, and in this case the shareholding system makes it or breaks it. Valve owner Gabe is insanely rich (in the billions I assume) yet, because the system he put up, it is consumer friendly.
The system is the one, not the people.
This isn’t entirely accurate. If Valve were a public company, the enshittification factor would increase significantly. The reason they’re great now is because the current board is the original founders who are passionate about their business, and actually care.
Private or not, once Gabe and the other old farts die, Valve will enshittificate. That’s almost guaranteed.