The only time I would rather not talk to a person is if the accent causes a language barrier. Otherwise 9 times out of 10 a person is going to understand what you want better especially if it’s a customization issue
At least in my experience I have more customization issues when taking to people rather than using an app or going through a kiosk. The only time it’s the other way around is when they don’t include an option I want on the digital version but that’s becoming less and less common for me at least. The number of times I’ve had orders just missing customization things I asked for but they didn’t hear or forgot to enter is much higher when I go through the drive through or go in person then when I do it through something digital.
The only time I would rather not talk to a person is if the accent causes a language barrier.
“Gobble gobble goo?”
“Uhhhh…I’m sorry?”
“Gobble…gobble…goo?”
“…what?”
“GOBBLE GOBBLE GOO!!!”
“I have no idea what you mean by that…”
Guy behind you in line: “c’mon man!!! Pay attention! He’s saying CAN I HELP YOU?”
“Really? Those phonetic sounds were supposed to be in any way similar to the thing you said? It’s not even close…”
“English is probably his second language. How well do you speak THEIR language?”
“Which language do you speak?”
“Yjxrjk#@■♡○{rjbzwk!”
“I’m done.”
