by that i mean, those are intangible, effervescent parts of a human being that should not be quantized down to a fucking amazon star system. the ‘anything less than 5 stars is actually bad’ thing is disgusting as well - all modern companies do this.
Having had this rating determine how well I was doing at my job really sucked!
Its a carrot that’s dangled on a stick tied to your back, you can never reach the carrot on your own, the metric is completely out of your control.
I only ever got scored badly during outages or when people were upset about something that the service didn’t do, so my overall rating was good, but even with 10 5 star ratings, it just takes 1 4 star to ruin that.
The customer correspondence rating (CCR) for our department was 4.64. That basically means that anything that isn’t a 5 is bad.
If you got a 3 and below, a team lead and a “quality” engineer would have meetings with you to correct what you did wrong.
Whenever I have to rate things now, if the person wasn’t a complete dickhead, I rate 5.
The entire purpose of anything less than 5 stars is bad is to screw employees out of bonuses and commission bumps. That is the only purpose. They do not care if a 1 star was someone accidentally clicking wrong but leave a message stating how great you were. Middle management MBA hacks will use every trick to screw the employees out of money.
That basically means that anything that isn’t a 5 is bad.
Having only 5 is statistically impossible
The system is designed for punishing all employees. The rating system is only used to(and designed to) shift blame from employer to customer.