I mean, he’s not wrong that the app wasn’t ready. Which begs the question why they didn’t un-roll-it-out. >.>

52 points

Whoever the fuck thought a massive regression for every single customer was the perfect thing to deploy with no option for rollback needs to stop working in software.

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47 points
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This isn’t a software problem. It’s a capitalism problem.

It should be straight up illegal to remove pre-existing functionality from a device, regardless of whether that is present in software or hardware. If you release it on a stable channel, if you advertise it as a feature of a device, you support it for the life of the device. You can test beta features via an entirely separate beta app, but once the feature becomes stable you don’t have a choice anymore. Once you stop supporting the hardware or software, you are required to open source everything required for consumers — as well as any competitor — to pickup where you left off and continue development.

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19 points

If you release it on a stable channel, if you advertise it as a feature of a device, you support it for the life of the device.

And when support ends you must provide everything necessary for users to have absolute control over the hardware themselves. “Unsupported so it’s trash” is nonsense.

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3 points

Once you stop supporting the hardware or software, you are required to open source everything required for consumers — as well as any competitor — to pickup where you left off and continue development.

Does this not cover that??

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8 points

You don’t even need demand eternal support. Just say that if manufacturers want their product to expire like milk, then they can damn well print an expiry date on the package, too.

How would "“Will cease functioning on <x>” affect consumer purchasing decisions?

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6 points

But there’s no future profit for Sonos in them providing the ability for us to play music we already own from our own library.

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13 points

Sorry. I forgot human civilization is structured around what is profitable for the individual for a fraction of a lifetime, instead of what optimizes the quality of life, usage of resources, and long term survivability of our species for millennia. My bad.

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5 points

(Photo of IoT dev living in your proposed world, colorized 2024)

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3 points
*

Except companies would be more careful about what they develop, more focused with their resources, and restructure their hardware and software to be easily open sourced without leaking legitimately-proprietary IP — instead of closed sourcing everything because it’s easy, vendor lock-in, planned obsolescence, and fuck-you-pay-me!

Obviously all of this depends on whether you have a government by the people, for the people, instead of a corporate oligarchy masquerading as a democracy… So we’re all fucked and I’m daydreaming in some star trek fantasy socialist utopia!

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5 points

There was an unofficial option for rollback - I’m on Android so I went to apkmirror and downloaded the last good version and turned off auto update. This worked for a while, but then they forced me to update - it literally said I had to update to continue using. I’ve seen someone say this wasn’t actually a forced update, but rather keeping all the parts of your network in sync. I have one Sonos device and my phone is the only things that connects to it??

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4 points

And that is why we don’t buy things that depend on proprietary apps and/or cloud connectivity. Can’t break my shit if it’s local only.

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3 points

Did you also disable FW updates on the hardware? I’m still running the old version because they nuked Subsonic support. There’s a banner at the top remind me there’s an update, but it’s not forcing anything.

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1 point

No, I didn’t.

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0 points

It’s not that simple. They sold new hardware that claimed app support, and the app support was only in the new codebase.

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1 point

Ship a new app then. Sonos already do this for older products.

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3 points

Having been in this position, I’m sure having two apps is hell for them and increasingly complicated the more the features and back-end services overlap. And there would probably have been drastically more overlap between v2 and v3 than v1 and v2.

Ultimately, you just wanna be on one codebase.

I’m not saying this is a good or okay move by Sonos as a company to their consumers. But the die was cast when the product roadmap was established, and the short-sighted technical solutions people are throwing out in the comments are far worse options for the company (and consumers, in the long run) than just accepting the current problem and moving on.

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35 points

10$ food coupons when?

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3 points

Pffft food coupons. It’s $5 off the purchase of your next device within 15 days of issue.

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32 points
*

Audio is one of the easiest if not THE easiest to do wirelessly. Why ANYONE would use this proprietary bullshit is beyond me. I’m looking at my girlfriends Sonos that we never use anymore once I put a shitty sound-bar on the theater TV which sounds better, and we can chromecast anything we want to it or just flip to the HTPC and use it like a computer.

Eat billionaires. Fuck corporations. Open. Source. Everything!

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12 points

Isn’t Chromecast proprietary though?

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2 points
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8 points

Looks like Google cast is the protocol and it’s proprietary, while they offer a SDK, it does not appear to be open source. There is an open source alternative though. https://github.com/MayaPosch/NymphCast/

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5 points

So… Yes?

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2 points

Sonos’s protocol is also same; if people want to develop on their platform using the protocol it is documented and there are open source solutions:

https://developer.sonos.com/s/?language=en_US

https://github.com/avantrec/soco-cli

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1 point

Amen

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27 points

Wait they made an even worse one?

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8 points

Yep. It’s impressive, tbh.

It’s a company that was one of the first to get into “smart xyz” at all, scored big, and since then has shown that they have absolutely not a single clue how to do smart home appliances.

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24 points

They literally wasted all the effort trying to do patent trolling for years, and now their own lineup sucks sick. Who would have expected that

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6 points

That’s the worst part, back when they were new, at least Sonos had a cool USP. Nowadays others do remote access and smart speakers too, and Sonos is still overpriced, still mediocre hardware, and now doesn’t even have a nicely integrated all-in-one-app any more.

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8 points

Kind of just the reality of corporate America. Live long enough until you become a villain

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