It’s an open question whether Epic’s limited success is a result of the company’s failure to “press its advantage,” as Pitchford opines, or just a sign that Steam’s massive entrenched network effects have proven more resilient than he expected.
It’s not. EGS doesn’t solve any problems that Steam leaves on the table to be solved. Customers have no reason to shop at EGS when Epic takes its thumb off the scale.
Not only that but it’s a worse user experience all around.
I fucking hate the EGS and Xbox stores for browsing new games. Most of the time you’ll get an animated video that’s not game footage and two screenshots that don’t tell you shit.
Not to mention that the formatting is so bad that the client requires you to basically be in fullscreen but you’ve still gotta scroll a mile down to get any info.
Not to mention that the formatting is so bad that the client requires you to basically be in fullscreen but you’ve still gotta scroll a mile down to get any info.
For Xbox, that’s because the PC app is literally copy/pasted from the Xbox console app. Hell, it probably is the same universal app since that was a big Microsoft push to have more apps available on the consoles and Windows Phone.
If anything, the only thing that other stores have that Steam doesn’t would be games not on Steam. Even then, half of the time, they’re either itch(dot)io exclusive indie titles or shitty triple AAA titles.
When I buy on GOG, I know I’m getting a game DRM-free. They muddied that a tad with how they handle online multiplayer, but for the most part, I get more value from their store for that. It’s a huge reason why I’d choose their store, because they’re solving a problem for me that Steam does not.
While I normally check both locations and buy from GOG if it’s available there, you would be surprised how many Steam titles are completely DRM free.
I needed some DRM free games for the classroom last year and was pleasantly surprised that a lot of the smaller, indie games I own Steam, the ones I was most interested in bringing into the classroom to begin with, run perfectly well on a machine without Steam even installed just by copying the folder to a flash drive. Some required deleting a Steam.dll or adding a text document that states the SteamID of the game, but most of the games I wanted I was able to run from a flash drive, DRM free, no Internet, Steam or game install required.
Steam offers DRM to devs that want it, but it is not a DRM platform in of itself.
If only they supported Linux. Proton support out of the box is the biggest selling point for me.
The funny thing is, I feel like it’s not so hard to navigate Steam for particular problems that consumers would like a solution to, but Valve has been ignoring or considers beyond them. For some people, those individual problems form the root of their buying decision. You’d have to beat them at something before you beat them at everything.
Imagine if Steam and EGS were hotdog vendors.
Steam offers all the condiments; mustard, ketchup, mayo, relish, onions, pickles, tomatoes, bacon, cheese, chili, etc.
EGS is just a plain hotdog. No condiments. You’re lucky to even get a bun.
Both are equal price.
Which hotdog are you getting?
Now imagine that the plain hotdog guy keeps whining that nobody wants his hotdogs.
The hotdog vendor keeps going on about how he’s the good guy because he pays more to the sausage suppliers. As if that’s at all relevant to his customers.
He also tried suing the fruit vendor because they wouldn’t let them sell their hotdogs on their Apple cart.
I’m having a really hard time keeping up with the analogies at this point, haha
To be fair, with regular groceries, it’s not uncommon for consumers to be concerned about whether or not the person who manufactured or processed the good or food you are buying was paid a fair wage. So in that sense, it is kind of relevant to the hotdog vendors customers.
I’m only playing devils advocate though. Fuck epic lol
That, and Gabe’s hotdog stand has spent decades building customer trust by generally acting decently towards its customers, right after it invented the concept of the hotdog stand.
Making the core of your business model revolve around whining about your competitors doesn’t work so great when your main competitor is already significantly better than you are.
Epic games store occasionally gives you a free hotdog every week. But it also contains no fixings, and you gotta eat it at the counter.
I eat that free hotdog every week, then go across the street and buy another one.
I eat that free hotdog every week, then go across the street and buy another one.
You actually eat it? I put it in the fridge for bad times but only eat the ones from the other side.
I don’t know so much about EGS, but probably some of the following (most of which I don’t use very often, I hope I recall correctly)
- Refunds
- Family sharing of games
- Sharing games for other local users
- Being able to lend games
- Remote Play (with friends)
- Remote Play (stream for a local machine)
- Linux support through proton
- probably more?
- Workshop, providing mod hosting/browser/framework for API
- controller configuration tools
- Better storefront with decent discovery and better search (Although this wouldn’t be a condiment in the anology)
- Passable social tools (IE voice chat)
- Game streaming to friends
- Cloud saves
- Relatively good review system
- Item marketplace and trading
yesssssssss, but the second hot-dog vendor wants to offer customers lower prices, and the first says they can’t because otherwise those hot dogs will be banned from their stand, and the second responds by attempting to throw piss water-balloons at any passers by, or something
Nope, you are wrong, this is a common mistake that Epic keeps spreading as missinformation. Valve does NOT enforce price parity on other platforms, there are games that are sold cheaper on other stores, this is up to the publisher to decide, but most publishers find it easier to have the same price across the board. If this was true games that are exclusive on Epic would be cheaper until they come to Steam years later, but they aren’t.
The mistake happens because there is one specific case in which Valve enforces price parity, but for this you need to know three things:
- Valve gives away for free infinite steam keys to publishers
- Those keys can be sold by the publisher elsewhere
- If they do that the publisher keeps 100% of the revenue of that sale
That sale of that free steam key for which Valve is not charging anything is regulated and can’t be sold cheaper than Steam on regular basis, it can be in a sale for cheaper, but the regular price must match Steam and if it goes on sale outside of Steam eventually it needs to do a similar sale on Steam (but not necessarily at the same time).
So one thing that’s amazing that Valve does for people who publish their games with them is getting them hate because of Epic, please stop spreading missinformation.
But when I asked Valve about this plan, they replied that they would remove Overgrowth from Steam if I allowed it to be sold at a lower price anywhere, even from my own website without Steam keys and without Steam’s DRM.
the second hot-dog vendor wants to offer customers lower prices, and the first says they can’t because otherwise those hot dogs will be banned from their stand
It’s more accurate to say that the plain hotdog vendor wants to sell the other vendor’s hotdogs at a lower price at his own stand, thereby undercutting the sales of the first vendor for their own hotdogs.
not really, unless you’re implying the fancy hotdog vendor paid for the development of said hotdogs, which they didn’t
games don’t belong to valve
It’s false equivalence to claim steam has a monopoly when you’re literally giving epic a monopoly on your games for financial kickbacks between yourselves that in the best case doesn’t impact the user and worst case actively compells them to a much worse platform. What epic and gearbox did is monopolistic, what steam did is just make a good enough product that no one gives a sh*t about EGS. If you want an actual competitive store front, make something your users want, not your business partners. Gog is struggling but it’s still my first goto for games because even if it’s missing all of steams functionality, it gives me ownership of games that can’t just be revoked or broken by publishers. That’s a value add I’m willing to pay for. Paying more so publishers can make more money and sell a worse experience through EGS ain’t moving me.
It’s a little different to have your own games exclusively on your platform than to pay other devs not to release on other platforms, and it’s entirely different if devs just choose not to release elsewhere because no other store is worth the effort for them.
Steam did exactly that for years under the “Steam Greenlight” prism where users voted for games to be released on steam with the condition that they would be exclusive. They only stopped it when they decided to go the Amazon route and sell any old shit with zero curation instead.
And Tim Sweeny made the offer to stop offering Epic exclusivity and even sell their games on Steam if Valve offered to provide their service to developers at the same rate as Epic.
But Steam charges nearly triple what Epic does and can depend on gamers to defend them for some reason.
Name any Steam exclusives. I can think of Half Life Alyx; you could get everything up to The Orange Box and even Portal 2 on disc.
Sometimes I wonder if these people understand that no player ever wanted exclusivities on a game store. Instead of providing a decent service, they’re litteraly trying to kidnap customers with a choice between waiting for months for this big release or taking it on a subpar platform.
This is my current dilemma with the new Star Wars outlaws game. Epic has exclusivity on release (or can buy direct on ubisoft), but I have 29 other Star Wars games all on Steam. Do I really want one odd game on a different platform, or do I just accept that I won’t be playing it at release and wait the months for it to come to Steam?
“Famously, Steam does very little to earn the massive cut they take”
Must be why it’s so successful.
I kind of cracked up at “Steam does very little”.
Hell, Epic does not have any social features, didn’t have cart, refund process through support only, very basic search, I am not sure about cloud saves and if they don’t break completely when you play offline (is there even offline mode?).
Steam, on the other hand, is constantly adding and improving features - like the new beta family sharing which is finally what an easy way to share with my GF and sister.
The only things that Epic has are free games, exclusivity, and lower fees - and that’s about it. All three, as you can see, are not really hard to implement for the developer team, but easy to throw large sums of money at for a quick boost so they can boast numbers.
Fuck Epic, seriously. Money can solve lots of stuff, but not by throwing it at the wall. Meaningless.
Don’t forget first party Linux support and Proton to add Linux/Mac support to many windows exclusive games.
Oh, completely forgot about my Steam Deck, it is just that seamless.
I also hate the other side of the coin that is against both Steam and EGS. Citing Steam doesn’t “deserve your loyalty”. Why not? I can’t really pinpoint any particular fuckup in the 15 years I’ve been using it. Sure, some delays in games, updates, and other minor shit - but imagine if like game ratings broke, I am sure they’d get fixed in an hour.
Steam absolutely deserves our loyalty.
