T-Mobile Is Forcibly Moving Those on Older Plans to Some of Its Newer Ones in November. Key takeaway: You can Opt-out but have to call T-Mobile Customer Care to do so. My Magenta to Go5G basic plan would cost $240 more annually for the added additional bonus of…extra hotspot data. That’s it.
… those on Simple Choice will be moved to either Magenta or Essentials Select, those on Magenta or One will move to Go5G and those on Magenta 55 Plus will be migrated to Go5G 55 Plus.
So … some users on one plan are going to be moved to a plan which other users are also going to be moved from? They’re not eliminating the Magenta plan, they’re just raising prices.
Yeah, the wording is weird. Also, T-mo claims, “we’re moving a small number who were on older rate plans” but I was under the impression that a majority of users were on the Magenta-branded plans, which have been the sole consumer-facing options for at least 3-4 years now.
Thanks for posting - the short of it is that you can start contacting support October 17th to opt out and the change goes into effect November 14th.
What’s the point of a contractual agreement if the company can just arbitrarily change it and force customers into new pricing tiers that were locked by the contract?
While I agree that this is outrageous, it is in the contract that people are signing that they can change this sort of thing.
Anyone who says Lemmy doesn’t have niche communities can go suck a fat one
T-Mobile has over 115 million customers, this isnt a niche community
Now something like “Wicket the Ewok Fan Community” would be niche
I just spoke with a T-Mobile phone representative and he said they are able to start opting people out NOW, so you don’t need to wait until next week to call them.