Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart’s anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.
This is the best summary I could come up with:
Retailers broadly are facing increasing theft and have responded by locking up merchandise, warning investors of major losses, and implementing new technology to help combat the issue.
In 2019, Walmart introduced computer-vision technology at its registers to reduce inventory shrink, a term retailers use to describe merchandise losses from theft, fraud, error, and other causes.
Employees overseeing the self-checkout stations can monitor the registers from mobile phones and, in the case of issues, pause the machines to prevent customers from checking out.
The employee, who has worked at Walmart locations for over two years, said the self-checkout technology caught many customers off guard — particularly when they saw that the registers flagged them and then played back a video on the machine’s screen showing them scanning items.
“It was personally uncomfortable for me to notice somebody purposefully not scanning an item,” said Dominick Haar, 20, a recent newly former Walmart employee who worked self-checkout in a store in Southern Illinois.
“I think it created a lot more stress for the employees, not to mention customers that just want one-on-one personal conversation when they go to the store,” Leroy told Insider, referring to the self-checkout machines.
The original article contains 923 words, the summary contains 195 words. Saved 79%. I’m a bot and I’m open source!
You force me to check out my own groceries. Fine.
But don’t get pissed when I have a lot of groceries and have to move my bags because you gave me one square foot of space to bag everything. That’s often my biggest frustration. The robot thinks I’m trying to do some shady stuff, and I’m not.
The ‘robot’ isn’t the problem. This design is intentional and human made. Here in the Netherlands self checkout is the norm, even in very small grocery stores. However, it’s super easy and not frustrating at all, because the stores TRUST their customers. The self checkout is super simple, you scan a product and put it on your bag, or backpack or whatever you have. No need to weigh the scanned products or anything. Nothing overcomplicated.
Now there are some control measures, but they are designed in a way to not be too intrusive or create unnecessary frustration: First, most places have a gate at the exit that only lets you leave by scamming your receipt (or if you go paperless, you scan your membership card on your phone). Also, some places do random inspection. But that’s frustration free too - a worker comes up to you with a hand scanner, scans like four or five random items of yours and leaves. Boom, done.
However, it’s super easy and not frustrating at all, because the stores TRUST their customers.
Yeah, you can’t trust Americans. They’ll steal your own land out from under you and Rob your grandma and call it good business sense. Saying this as an American.
We’re accepting white the Nordic countries are fiercely xenophobic. It changes the game quite a bit.
most places have a gate at the exit that only lets you leave by scamming your receipt
That would be unlawful detention here. Also, what about people that go in and decide they don’t actually want to buy anything after all?
Fun fact: You can ignore the receipt checkers at wal-mart in the states. They have no legal authority to require you to stop. Costco, on the other hand, since it’s a membership club, can.
That would be unlawful detention here. Also, what about people that go in and decide they don’t actually want to buy anything after all?
It’s not like you’re trapped… you can just walk out if you want, but doing so without paying and carrying full bags may raise an eyebrow with employees. Although I think I could easily get away with that in my small village supermarket during quiet hours when nobody is paying attention.
Also, some places do random inspection. But that’s frustration free too
Yeah, I’m gonna disagree with that. They’ve recently ramped up those checks because of increased theft due to inflation. They also scan more items now. After having been checked 4 times in a row and them completely emptying my bag each time, I no longer use the self checkout.
This isn’t about the weight sensors, it’s using “computer vision” to detect you didn’t scan something and forces employees to get involved.
All the Walmarts I’ve been to have the bagging area weight sensors turned off. It seems the local grocery store finally turned theirs off because using a reusable bag used to set it off.
I use reusable bags. I have to be very slow and deliberate getting the bag ready in the bagging area or it’ll flag me.
I use reusable bags too, I first scan and rest the products on the weighting area, and after paying quickly introduce all the products into my bag. It takes a bit longer but it’s way less problems for the workers and me, and it’s still faster than going through the regular checkout.
Fuck Walmart
It’s funny, my local Walmart ditched the weight checking part of the self checkout so it’s quick and easy, yet every time I go at least one person has managed to fuck up badly enough to need to call help over
Meanwhile I’m getting a decent discount on my purchase, which is nice
Unexpected item in bagging area?
Fuck you buggy robot, keep up. I’m moving on to the next one.
Didn’t get scanned? The store is getting the quality of checkout that it paid for.
Maybe they should keep some non-self check registers open then. I was a grocery store cashier in high school and college and I got $20/hour for doing it (adjusted for inflation). Right now if I see a store only has self-check open I will walk out, what I want to do is start tracking my time then mailing in a 1099 and an invoice for my time.
