And the truism holds. If you only have one backup. you don’t have backups.
I get a lot of folks are correctly pointing out the need to back up data but isn’t that a little bit of victim blaming? This isn’t a situation where the guy had a 10 year old drive with all his photos and videos sitting around unbacked up. He had a new drive and it failed. Can we agree that brand new drives aren’t supposed to fail?
They should at least try to recover the data. Maybe a data recovery program like spinrite would just do it. https://www.grc.com/sr/spinrite.htm .
Not running raid, not backing up, and not even trying the simplest recovery approaches is just sloppy and lazy. Do at least one of the three.
Like someone else said. Expect the biggest risk of failure when you buy it. Then like maybe 5 years out rising failure rates. Refreshing the disk pattern as it gets older can help too.
All of this skills the point. This is a second drive that failed, it was the replacement for an earlier drive that failed.
That’s what the article is all about.
A high, unexpected and unreasonable failure rate.
I had a high failure rate in some Seagate drives in the early 00s. Switch vendors and never had the problem again.
We also do no know how they failed. Are they still image readable with ddrescue or spinrite for example or are they truly crashed. It is not clear if they even tried.
You can be mad at it but what they said is largely true. Not having the data backed up somewhere and expecting everything to be perfectly fine forever is like not having old photos backed up somewhere and expecting everything to be perfectly fine forever.
It’s even more egregious here because if OP can afford a 3TB SSD, they should be able to afford a 3+TB HDD as a backup no problem. The money isn’t an issue for OP, just improper knowledge of how to handle data storage. It isn’t necessarily their fault this happened since the average person isn’t given this info, but at its core, “pay more money” because you need backups is the only true answer
Can we agree that brand new drives aren’t supposed to fail?
No.
The typical failure rates, for pretty much all electronics, even mechanic stuff, form a “bathtub graph”: relatively many early failures, very few failures for a long time, with a final increasing number of failures tending to a 100%.
That’s why you’re supposed to have a “burn in” period for everything, before you can trust it within some probably (still make backups), and beware of it reaching end of life (make sure the backups actually work).
That’s absolutely true in the physical sense, but in the “commercial”/practical sense, most respectable companies’ QA process would shave off a large part of that first bathtub slope through testing and good quality practices. Not everything off of the assembly line is meant to make it into a boxed up product.
Apparently even respectable companies are finding out that it’s cheaper to skimp on QA and just ship a replacement item when a customer complains. Particularly when it’s small items that aren’t too expensive to ship, but some are doing it even with full blown HDDs.
Indeed. An old EE mentor told me once that most component aging takes place the first two weeks of operation. If it operates for two weeks, it will probably operate for a long, long time after that. When you’re burning in a piece of gear, it helps the testing process if you put it in a high temperature environment as well (within reason) to place more stress on the components.
The high temperature part is kind of a trap with SSDs: flash memory is easier to write (less likely to error out) at temperatures above 50C, so if you run a write heavy application at higher temperature, it’s less likely to fail than if it was kept colder.
Properly stress testing an SSD would be writing to it while cold (below 20C) and checking read errors while hot (above 60C).
For normal use you’d want the opposite: write hot, read cold.
Data being lost on a drive isn’t a reason not to purchase. If it were then we would never buy any drives.
Data loss is a reason not to purchase if it happens more often than with competing products, and that may be the case with these.
But a sample size of 1 or 2 does not prove it happens more than other products.
Pretty sure the sample size is hundreds or thousands. SanDisk would not bother with a firmware “fix” for something that only affected 2 drives. I had a SanDisk I bought recently have this exact same issue and when I went searching for the problem it was reported in a lot of places.
SSDs are nice and fast but if the data table goes bad, you have lost everything. At least with a HDD you can still pull files off if filesystem table goes bad. Also unplugged SSD in a hot location will lose data quite readily. Always keep them powered to keep the bits.
The article alludes to this problem, but Amazon has basically forfeited the consumer goodwill they used to have. It used to be that their reviews were trustworthy (and relatively hard to game), and ordering products “sold by Amazon” was a guarantee that there wouldn’t be counterfeits intermingled in. Plus they had a great return policy, even without physical presence in most places.
Now they don’t police fake reviews, and do a bad job of the “SEO” of which reviews are actually the most helpful, they’re susceptible to commingling of counterfeit goods (especially electronics and storage media), and their return policy has gotten worse.
It basically makes it so that they’re no longer a good retailer for electronics, and it’s worth going into a physical store to avoid doing business with them.
Enshittification. Applies to Amazon too.
First they attracted consumers. Then they attracted sellers. Now they’re exploiting both.
There is a reason why they got brick and mortar shops to close, while sellers with too good of a return policy are going under, and the search feature returns random numbers of items in a random order that have little to do with what you asked it for (the most egregious is “sort by price”, which suddenly makes the product count go down… but you go to camelcamelcamel, and for the same search it stays the same with actual sorting by price).
