Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.
AI is not the enemy, if we humans have to work less that’s fine, just increase social programs so we can relax at home while the computer works.
Another paragraph masquerading as an article. Ironically, probably written by AI…
I’m pretty sure most of those layoffs that are contributed to AI are just dumb CEOs that a) buy into the hype that AI makes human workers superflous (which is just completely wrong at this point) and b) just needed a reason to fire a few people to get a bonus.
It was interesting that the stats they were talking about were time to respond and time to close, which are both key customer service stats. I’d be interested to know what the customer satisfaction rating was.
If I message, and someone answers immediately, but I figure out it’s a bot and I’m not getting anywhere after a minute, I stop and leave a bad review. From a time standpoint, the interaction looks great. When you integrate the CSAT score, it’s terrible. A quick response contributes to a good interaction, but it doesn’t make it good outright, unless you don’t actually care about whether customers are helped.
I like how that free market suddenly starts working now with technologies allowing idiots to kill themselves that easily.
It just has to stay more agile than the big guys and this really does work.
Imagine he goes to his own support bot just to get told to F off
