Nah, I also hate Jira. It’s slow, bloated, complicated, and has 1000x features I, as a developer, don’t need.
But then again, I also hate the manager that makes me use it in ways that frustrate me.
But then again, the reason my manager loves Jira and wants me to use it that way, is that they can run a bunch of automated reports like “We did X work this week, consuming Y hours (Or points or whatever) and we predict that we will be done in Z timeframe”.
Buuuuuut, that’s all bullshit. Garbage data in, garbage reports out. Jira gives managers the CONFIDENCE that they know what’s going on, instead of just talking to developers, having conversations, etc. As it turns out, programming is hard, and doesn’t have clear A->B->C predictability. So those tasks that are left? non-exhaustive. Those hours we did? Didn’t take into account the thousand little things that didn’t go into the backlog (And would take longer to add it than to just do the work and ignore the extra time spent on the task). That burndown chart? Completely useless.
Jira is used to skirt around the complexity of software development. It enables bad management to exist much easier, because it allows said managers to not engage with the team or product in any meaningful way, then to push up the chain “progress reports” that are meaningless, then, when deadlines are passed, managers get to blame it on the developers for not tracking enough work in Jira.
Jira enables bad management.
On the other hand, bad managers abuse every tool they are given, and bad managers existed before Jira, just instead of automated reports, they had email reports and hand tracked hours. So whatever, the tool was built to service a broken industry anyway.
JIRA is just an issue tracker. Whatever they’re doing to you with it is not its fault. 🙂 You’re supposed to use it to document and assign work items (stories, tasks, bugs). What has to be done, progress, duration estimates (in days!), attach whatever extra info is needed (links, files) and use the comments to keep each other in the loop and clear obstacles (blockers, dependencies etc.) It’s fairly straightforward when used correctly.
You have to have some way of tracking development. If it weren’t JIRA it would be something else – but JIRA is commonly used because it’s flexible and can adapt to many ways of doing things and to lots of the aspects of software development.
JIRA is just an issue tracker.
Nope, I mean at it’s core, yes it is, but it’s used for sooooooo much more than that. It enables management from a far distance, and that disencentivices managers from doing their job.
I get the premise, that tools just exist and it’s us that put our own biases in them. But that looses a lot of nuance when a tool is specifically built for a purpose, such as oversight, tracking, and data collection. These design decisions take an “issue tracker” far away from what Trello, or a whiteboard with stickies on it for that matter, does.
It is a grave mistake to think that it’s just an issue tracker, and that’s all it can be. I’ve been in this industry long enough not to fall for that con. And it is a con, when someone manipulates you using a tool that is designed to make manipulation easier (I’M not telling you to point every story even if it doesn’t make sense. But you know… Jira wants it, it’s just… Outa my hands…).
Nah, Jira is for managers, not developers, and is far more than a simple issue tracker.
Having used some alternatives, I hate Jira.
Total opposite - tried alternatives and didn’t work out. I’m a dept lead so I’m managing 3 small teams that interact with 7 other teams.
Fuck Basecamp.
Asana is very spaghetti.
Trello is workable but for small team. And we already use trello-esque features in Jira.
I don’t understand the jira hate. But I don’t love it and won’t switch unless given a good reason. All the integrations like Confluence and ground level details like tracking commits/PRs and big picture organization… It works for me and my team.
No, I most definitively hate Jira (and also my manager). Jira is the only software I’ve had to use where 10+ second page load times are a regular everyday occurrence. On their cloud hosting, so it’s not like we could do anything to fix it other than filing tickets… which we were told to simultaneously keep doing so they can track it but also stop doing because it’s working as intended and we were wasting their time and abusing support.
JQL is absolute garbage, and it doesn’t even take hindsight; they took SQL but in an attempt to simplify it, they broke everything about it. Whether any particular functionality is a field or a function to run on some other field is a mystery. And if you’re using Jira Service Management, it gets infinitely worse; everything is bolted on in a terrible way.
Every interaction between their “Kanban board” and “ticket” system is confusing. They pull from the same database, except not quite, except they do. It’s a representation of data, but not the same representation the data is in. If you have any kind of custom workflow setup at all - which the blog both criticizes as bad and uses as a reason to explain why Jira is the only good option (???) - it will simply never do the right thing unless they map 1 to 1.
There are all kinds of perpetually missing features. Multiple assignees are a big one, there is simply no correct way to represent “John and Bob will spend some time together brainstorming about a new architecture” or simple things like pair programming, despite that being a fairly significant task that should somehow be accounted for in planning. You can half-ass it with custom fields or sub-tasks, but then the entire ecosystem of tooling built on the assignee field crumbles.
Likewise, you can’t assign issues to a “virtual” position of any kind, all you can do is leave them unassigned or make (and pay license costs for) a fake user. It’s not possible to represent concepts like “the first available person from the Ops team” or “whoever is currently managing the security team” unless you make it into a status and leave it unassigned, which causes a massive amount of issues when multiple teams led by different managers are working on one project or someone is temporarily or permanently unavailable for whatever reason (vacation/sick/etc). Planning software that cannot deal with people being unavailable is worthless.
Permissions are a complete mess. There’s all kinds of funny interactions between admin and project permissions, and some things are in what could have obviously never been the correct spot. How it ended up with project releases being an administrative permission speaks volumes about how poorly everything is designed. Happy tenth anniversary to the cloud ticket, the original server one has another decade on it. Twenty YEARS of the most basic feature imaginable not existing when the initial implementation was patently incorrect to begin with.
You absolutely nailed it. I have no issues with what my manager asks me to use Jira for. I do have issues with the extremely convoluted UI and nearly every interaction triggering loading screens. Most of my time in Jira is spent fighting their terrible user interface and waiting for the damn thing to load.
This is some Jira propaganda.
Jira is a pain, slow, bloated, and ugly.
Trello okay is for student projects, too basic.
ClickUp was decent when I used it professionally, I still use it for personal project management.
Azure DevOps is baby’s 1st JIRA, but somehow Microsoft made it worse in every way.
