Any time saved by ordering online and picking up the order has vanished chasing customer support people to fix something that would have taken a few seconds through their website.
It’s probably a feature, not a bug.
See: Dark Pattern (to be specific, Roach Motel)
If you have a Walmart card, there’s a similar annoyance with the Capital One app on my phone. The screen to pay your bill scrolls up and down just fine, so you can scroll down to pay. The screen to redeem your collected points for cash back? Yeah, no. The screen doesn’t scroll, so I can’t get far enough down to swipe the submit widget.
I tried ordering online and picking up at the store twice. Both times there were complications and I ended up having to call customer support, and waiting in the parking lot for nearly an hour. Walmart does not give a shit and they know they’re too big to fail.
Does it bother anyone else that the top of that radio tower would have never fit in the first place?
Been using WM pickup service since the start of the pandemic. I’ve a browser that flushes cookies, so I have to sign in every time I order. They demand 2FA, but I discovered if I had $20 or $30 of groceries in my cart before I signed in, all of a sudden a password was enough.
Also the quality has gone down steadily the whole time I’ve used them. Dented cans, old eggs and wilted produce. It’s gotten to the point where I don’t buy anything fresh from them unless I can’t get it elsewhere.
