Computer Science is no more about computers than astronomy is about telescopes
Edsger W. Dijkstra
Pro tip: whenever a relative asks you to fix their computer, wipe everything and set up Linux for them. That’ll teach em.
I just tell them that I only deal with Linux and that is usually enough to dissuade.
I haven’t used Windows personally in about 15 years and professionally in about 10. I’m pretty useless on anything newer than XP. I even got my wife to switch over to a Mac Mini because at least that has a Unix-like OS and she can still do her audio work on it (in fact, better than a Windows system because their patch QA is light-years ahead of the MS “fuck it, it’ll break some systems but we’ll get that next patch Tuesday” approach).
That’s not to say that I like Apple. I just dislike their OS less than Windows.
Computer science has absolutely nothing to do with support, they are totally different fields with totally different skill sets.
Most programmers I’ve known would be garbage at support and most support staff might be able to do some scripting but sure as hell aren’t coders.
My answer is usually “I don’t use computers the same way you do, so I probably won’t know what you’re talking about.”
My new excuse is, “I only know linux, I don’t know anything about windows.”
Stare at their computer blankly
“Wait, they got rid of the green hill???”
I do that too but only because it’s much easier to help my relatives with Linux than those with Windows.
I even “convert” some people because Llinux is easier for them if I just manage it. I had a neighbor that was using Window on a very old computer, it was slow and choking under the weight of simple updates. Plus, she was always asking me why her computer kept rebooting by itself while it was obviously Windows update. So I installed Mint and all the problems went away.
Anyway I don’t want to have to deal with Microsoft accounts, licenses, office365, the general bloat, the ads, the new versions of Windows… I have enough at work, so if I am going to help on my free time, it has to be on the OS I find easier to deal with.